DATE & LOCATION

Auckland Laneway Festival Date? Icons/Angle DownCreated with Sketch.

Monday 30th January 2023

Auckland Laneway Festival Location? Icons/Angle DownCreated with Sketch.

Western Springs, Great North Rd, Auckland. Head here for more details.

Tickets

When do tickets go on sale for Western Springs? Icons/Angle DownCreated with Sketch.

Pre-sale is available Wednesday 26th October from 9am until 9pm (local time).
General onsale is 9am local time on Thursday 27th October, 2022.
If you have already purchased a ticket for Albert Park, it is still valid for Western Springs - you do NOT need to do anything!

How do I purchase a ticket? Icons/Angle DownCreated with Sketch.

Tickets will be available for purchase from the the Ticketmaster website.

How much are tickets? Icons/Angle DownCreated with Sketch.

Check out our Ticketing Info Page for more details.

I need to contact someone about ticketing Icons/Angle DownCreated with Sketch.

If you purchased a ticket via Ticketek for Albert Park, please get in touch with Ticketek Customer Service: Ticketek

If you purchased a ticket via Ticketmaster for Western Springs, please get in touch with Ticketmaster Customer Service: Ticketmaster

Please note - your ticket for Albert Park is still valid for Western Springs - No need to get in touch with us about it!

 



Is there a limit to how many tickets I can buy? Icons/Angle DownCreated with Sketch.

In the general onsale you can purchase up to 6 Festival tickets in the one transaction.

I purchased multiple tickets - how do I share tickets with my friends? Icons/Angle DownCreated with Sketch.

You can share your tickets purchased with your friends through Ticketek and Ticketmaster, depending where you purchased your tickets.

TICKETEK INSTRUCTIONS:

To use, visit the “Your Tickets” tab on the mobile app, tap on “Share” against the ticket you want to send. Follow the steps as prompted to share. Once you’ve shared a mobile ticket, your family member or friend would receive a unique link through email or SMS – depending on how you chose to share it.
They will need a Ticketek account to log-in, or to create an account, and accept the share.
For more info, head here.

TICKETMASTER INSTRUCTIONS:

  1. Log in to your MyTicketmaster account and access your Order page.
  2. Click the Forward button on the order you wish to forward.
  3. Follow the simple steps to Forward any of your tickets to friends.  You can Forward one ticket or all tickets.
  4. Remember, the recipient's email address must be different to the sender's email address.
  5. Your friend will need a Ticketmaster account.  Don’t worry if they don’t have one, they will be able to create an account when accepting tickets.

For more info, head here.

Does the name on my ticket get checked on entry? Icons/Angle DownCreated with Sketch.
No. The name on your ticket does not need to match your photo ID. However, we recommend if you have multiple tickets for a group of friends, you share them with each attendee prior to the event to ensure ease of entry into the festival.
Ticket scalping Icons/Angle DownCreated with Sketch.

Ticketek and Ticketmaster are the only online authorised ticket sellers for Laneway Festival.
Laneway Festival takes no responsibility for tickets purchased through unauthorised sellers/reseller facilities.

Can I buy a ticket listed online from another source? Icons/Angle DownCreated with Sketch.

Do not buy tickets from an unknown source; there is no way to be sure that it is a valid ticket. We will be scanning all tickets on arrival and you will not be granted entrance if the barcode has already been scanned or your ticket has been altered.

Are there any payment plans? Icons/Angle DownCreated with Sketch.

Payment can be made by Afterpay, Google Pay, Visa, Mastercard, AMEX and Diners Club.

I haven't received my confirmation email Icons/Angle DownCreated with Sketch.

Please double check the email address you entered when purchasing your ticket. If you are having any further issues relating to ticket purchases, delivery, payment etc. please get in touch with the ticketing customer service via:
Ticketek
Ticketmaster

Do I need to create an account to purchase tickets? Icons/Angle DownCreated with Sketch.

To purchase tickets, you can create/sign in using a Tickmaster account. It's a super quick process!
Alternatively, if you already have a Ticketmaster account, we suggest getting the basics covered before tickets go on sale by logging in and checking your Ticketmaster account ahead of time. Remember to triple check your passwords, delivery address and billing information now, so you’re not facing any last-minute account updates when trying to process your order. Head to Ticketmaster now and log in to your account to get started.

Will tickets be available at the gate on the day? Icons/Angle DownCreated with Sketch.

If you don't want to miss out on Laneway Festival, make sure you purchase your ticket online prior to the event.

Can I purchase tickets at a reduced price if I come midway through the event, if tickets are still available? Icons/Angle DownCreated with Sketch.

Tickets are sold at full price regardless of the time you arrive on event day, unless sold out prior.

What happens if I lose my ticket? Icons/Angle DownCreated with Sketch.

Tickets purchased from a retail outlet cannot be replaced if lost, please treat them like cash. Tickets purchased online will be available to view within your Ticketek or Ticketmaster account and cannot be lost. If you have any issues accessing your ticket, please get in touch with the ticketing agent.
Ticketek
Ticketmaster

Issues with your Afterpay account? Icons/Angle DownCreated with Sketch.

Visit Afterpay's website for handy troubleshooting information and contacts.

I.D

Is Laneway Festival 18+? Icons/Angle DownCreated with Sketch.

Yes, Laneway Festival Auckland is strictly an over 18's event. Patrons must present valid photo ID in order to enter Laneway Festival Auckland. Accepted ID for 18+ patrons attending St Jerome’s Laneway Festival in Auckland will be as follows:

1. Current New Zealand Driver’s Licence with photograph; or
2. Passport; or
3. Current HANZ 18+ Card

Anyone who fails to present an Accepted ID upon entry will not be allowed into St Jerome’s Laneway Festival. No refunds will be processed for anyone who is denied entry because they did not bring Accepted ID.

The Conditions of Entry and Ticketing Terms & Conditions apply to everyone attending St Jerome’s Laneway Festival. Promoter reserves the right to evict any persons engaging in illegal activities.

AT THE FESTIVAL

Will Pass Outs be available on the day? Icons/Angle DownCreated with Sketch.

Pass Outs refer to leaving the festival throughout the day, then returning at a later time.

There are NO Pass Outs on the day. If you choose to leave the Festival at any point, you will not be admitted back in. There will be more than enough food, drinks, amenities and of course, music to keep going all day.

 

When do the festival gates open and close? Icons/Angle DownCreated with Sketch.

Gates open at 11.00am with the event finishing at 10.00pm.

What happens if it rains on the day? Icons/Angle DownCreated with Sketch.

Laneway Festival will go ahead rain, hail or snow, unless the event site is deemed unsafe by the relevant authorities.

Can I bring my own alcohol into the festival? Icons/Angle DownCreated with Sketch.

No. Laneway Festival is licensed to sell food & drinks and provides great, well-stocked bars. All bags are searched on arrival.

Can I go bare foot? Icons/Angle DownCreated with Sketch.

No, shoes are necessary - jandals are fine but we highly recommend enclosed footwear as it is a long day.

Where do I report any lost or found articles? Icons/Angle DownCreated with Sketch.

Found: Please take any found items to Festival staff.

Lost: If you misplace something please check with the info / cloak room on the day as things will be turned in there. Alternatively, please email [email protected] and we will do our very best to help you.

Does Laneway Festival have accessible facilities? Icons/Angle DownCreated with Sketch.

Yes, Western Springs has wheelchair access - surfaces include roadways with tar sealed concrete and cobbled areas. Please fill in this form if you require accessibility assistance / information and someone will come back to you.

Sale of Alcohol Conditions

Are there any special conditions? Icons/Angle DownCreated with Sketch.

The Laneway Festival has been granted a special licence to serve alcohol. The whole of the site has been designated a restricted area where no minors will be permitted. This is an R18 event so evidence of age will only be accepted by NZ or foreign passport, NZ driver’s licence or HANZ 18+ card. The license requires certain conditions to be adhered to, which includes:

All alcohol must be decanted - there will be no service of any bottles over the bars.
Alcohol service to cease no later than 9.30pm.
Free water will be available at designated free water stations and at available drinking fountains around the site.
Intoxicated persons will not be allowed to enter the Laneway Festival Auckland site.

WHAT SHOULD I BRING AND WHAT SHOULD I LEAVE AT HOME?

Bring Icons/Angle DownCreated with Sketch.

✔ Your ticket
✔ Photo ID
✔ Sun protection
✔ Hat
✔ Good vibes

Don't Bring Icons/Angle DownCreated with Sketch.

The following items are prohibited:
✘ Glass
✘ Cans
✘ Skateboards, scooters, rollerblades, bicycles
✘ Milk or bread crates or metal cans or containers
✘ Chairs (folding, portable, camping) or any other furniture
✘ Anything studded or spiked (belts, wristbands, etc) or large chains
✘ Club patches and jackets
✘ Weapons of any kind (including potential missiles)
✘ Flares, Fireworks or Sparklers
✘ Alcohol/Food
✘ Drugs
✘ Sound or video recorders or professional cameras (with removable lens)(small still cameras are allowed)
✘ Laser lights or laser pens
✘ Umbrellas (bring a plastic poncho or raincoat instead)
✘ Water pistols
✘ Dogs or other pets (service dogs excepted)
✘ Fires and open flames of any kind
✘ Sound Systems
✘ Eskies, coolers or chilly bins
✘ Culturally insensitive items
✘ Drones
✘ Any other items deemed dangerous or potentially disruptive by Laneway in its discretion

What kind of cameras & recording devices can I bring with me? Icons/Angle DownCreated with Sketch.

No professional cameras (read: cameras with detachable lenses) are permitted without formal media accreditation. Likewise no audio or film recording equipment can be brought into the Festival.

MEDIA

Media Requests: Icons/Angle DownCreated with Sketch.

Applications for accreditation will open on 22 September and will close 1 December. Apply by emailing [email protected]

Media tickets are limited to those who can provide significant pre- and post-event coverage and we advise you to purchase a ticket if you don't want to miss out.

Only one reviewer ticket, and where appropriate one photographer pass, will be allocated to approved outlets (i.e. no +1!). In cases where there are multiple requests, we will revert to the editor for clarification.

Please note we can not accommodate students or freelancers. If you are a content creator and are interested in applying for accreditation, please email [email protected]

Thanks again for your continuing support of St Jerome's Laneway Festival.

For more information, please contact:

818 - [email protected]

WORKING AT LANEWAY FESTIVAL

Is it possible to work at the festival? Icons/Angle DownCreated with Sketch.

BAR STAFF 

Please email [email protected] if you're interested in working on the bars. 

VOLUNTEERS

Please email [email protected] if you're interested in volunteering at Auckland Laneway Festival. Make sure you include a copy of your CV and all contact details including mobile phone number.

MARKETS

I'd like to apply to have my market stall at Laneway Festival, who should I email? Icons/Angle DownCreated with Sketch.

Please email [email protected] if you're interested in having a market stall at Auckland Laneway Festival.

FOOD VENDORS

I'd like to apply to apply as a Laneway Festival food vendor. Who should I get in touch with? Icons/Angle DownCreated with Sketch.

We're looking for the absolute cream of the crop for Laneway Festival food vendors. If you'd like to apply, please email [email protected].

RESIDENTS

I'm a local resident with a query, who should I ask? Icons/Angle DownCreated with Sketch.

For any local resident enquiries relating to Auckland Laneway Festival, please email us at [email protected].

PLAYING TIMES & MAPS

What are the Laneway Festival Playing Times and Maps? Icons/Angle DownCreated with Sketch.

Playing times and Maps will be released closer to the event, please sign up to our mailing list and you'll be the first to know.

ARTIST SUBMISSIONS

Can I submit my band/artist to perform at Laneway Festival? Icons/Angle DownCreated with Sketch.

Unfortunately no, as we are not accepting any more artist submissions for the 2020 festival.